Frequently Asked Questions

Q1. What services does Lemonjar provide?

We provide professional implementation, hosting, customization, and support services for open-source library and repository systems including Koha ILS, DSpace, and ePrints. We also offer system integration, training, and ongoing maintenance.

Q2. Who are your services suitable for?

Our solutions are designed for: universities and colleges, school libraries, government institutions, and corporate and special libraries.

Q3. Do you provide both cloud and on-premise deployment?

Yes. We offer Cloud (SaaS) – hosted in secure Tier III data centers, and On-premise – deployed within your organization's infrastructure.

Q4. What is Koha ILS?

Koha is a fully featured, open-source Integrated Library System (ILS) used for cataloging, circulation, OPAC, reporting, and more.

Q5. Can you migrate data from our existing system to Koha?

Yes. We support full data migration including bibliographic (MARC records), patron records, circulation history, and fines and transactions.

Q6. Do you support Koha integrations?

Yes. We support integration with RFID and self-check machines, SIP2 devices, Single Sign-On (SSO) such as Azure AD and LDAP, and discovery services such as EBSCO EDS.

Q7. Do you provide training for Koha?

Yes. We provide structured training including User Training, Advanced Training, and Administrator Training.

Q8. What is DSpace / ePrints used for?

These systems are used to manage theses and dissertations, research papers, institutional publications, and digital archives.

Q9. Can access to documents be restricted?

Yes. You can configure IP-based access and user login access restrictions.

Q10. Do you support metadata standards?

Yes. We support Dublin Core, MARC, and custom metadata schemas.

Q11. Where are your systems hosted?

Our cloud services are hosted in secure Tier III data centers in Malaysia, compliant with industry standards.

Q12. How is data security handled?

We implement firewall protection, secure access controls, regular backups, and SSL encryption.

Q13. Do you provide backup and disaster recovery?

Yes. Automated backups and disaster recovery options are included in our hosting plans.

Q14. What kind of support do you provide?

We provide email and helpdesk support, remote troubleshooting, and system monitoring.

Q15. What is your response time?

Response time depends on the SLA level: Critical issues within a few hours (business hours), normal issues within 1 working day. See our full Support SLA for details.

Q16. Do you provide ongoing maintenance?

Yes. We offer system updates, security patches, and performance optimization. System upgrades are available by request and may incur additional charges.

Q17. Is your service subscription-based?

Yes. Most services are offered on an annual subscription (SaaS) or a one-time setup plus support plan basis.

Q18. What is included in the subscription?

Subscriptions typically include hosting, maintenance, support, and basic updates.

Q19. Can I request a quotation?

Yes. Please contact us to receive a customized quotation based on your requirements.

Q20. Can the system be customized?

Yes. We provide customization for UI/UX, reports, workflows, and integrations.

Q21. Can your system integrate with our existing systems?

Yes. We support integration via APIs, SSO (Active Directory, OAuth, SAML), and external databases.

Q22. How long does implementation take?

Typical timelines: SaaS basic system within 24 hours (business hours); small projects with integration and migration 2–4 weeks; larger institutions 1–3 months.

Q23. Do you provide consultation before implementation?

Yes. We provide consultation to understand your requirements, recommend architecture, and plan deployment.

Q24. How do we get started?

You can contact us via the website, request a demo, or receive a proposal and quotation.