Legal
Privacy Policy
Introduction
This Privacy Policy describes how LEMONJAR SOFTWARE MEDIA SDN. BHD. ("Lemonjar", "we", "our", or "us") collects, uses, discloses, and protects personal data in connection with our website and services.
We are committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
By accessing our website or engaging our services, you agree to the terms of this Privacy Policy.
Personal Data We Collect
Information provided by you:
- Name, email address, phone number
- Organization or institution name
- Job title or role
- Information submitted through enquiry forms, support requests, or communications
Automatically collected information:
- IP address
- Browser type and version
- Device information
- Website usage data (pages visited, time spent)
Purpose of Data Collection
- To respond to enquiries and provide requested information
- To process service requests and quotations
- To deliver implementation, training, and support services
- To communicate updates related to our services
- To improve our website, services, and user experience
- To comply with legal and regulatory requirements
Disclosure of Personal Data
We may disclose your personal data to:
- Employees and authorized personnel of Lemonjar
- Third-party service providers (e.g., hosting providers, IT support, email systems)
- Payment processors (if applicable)
- Regulatory authorities if required by law
All third parties are required to maintain the confidentiality and security of your data.
Data Security
We implement reasonable technical and organizational measures to protect personal data, including:
- Access control and authentication
- Secure server and network infrastructure
- Data encryption where appropriate
Data Retention
Personal data will be retained only for as long as necessary to fulfill the purposes outlined in this Policy or to comply with legal, regulatory, or contractual requirements.
Your Rights
Under the PDPA, you have the right to:
- Request access to your personal data
- Request correction of inaccurate or incomplete data
- Withdraw consent for processing (subject to legal limitations)
Cookies and Analytics
Our website may use cookies and analytics tools to enhance user experience, analyze website traffic, and improve functionality. You may control or disable cookies through your browser settings.
Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of such websites.
Changes to this Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be published on this page.
Contact Information
LEMONJAR SOFTWARE MEDIA SDN. BHD.
Email: support@lemonjar.com.my
Website: https://lemonjar.com.my